Privacy Policy

LETTS STORE-IT, LLC

Effective Date: September 9, 2026

Last Updated: September 15, 2026

LETTS STORE-IT, LLC dba LETTS STORE-IT (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through [website URL] (the “Website”) and in connection with our self-storage facility operations, how we use and share it, and the choices available to you.

1. Information We Collect

a. Information you give us directly, such as when you request a quote, make a reservation, rent a unit, sign up for online bill pay, or contact us:

  • Name, mailing address, email address, phone number
  • Payment information (processed by our third-party payment processor; we do not store full card numbers)
  • Government-issued ID information, if required at move-in for identity verification
  • Vehicle information (license plate, make/model), if required for gate access
  • Emergency contact or alternate contact information
  • Any other information you choose to provide, such as messages sent through a contact form

b. Information collected automatically when you use the Website:

  • IP address, browser type, device type, operating system
  • Pages visited, time spent on pages, referring website
  • Cookies and similar tracking technologies (see Section 4 below)

c. Information collected at the facility, if applicable:

  • Gate access records (entry/exit times) via keypad, fob, or app
  • Video surveillance footage of common areas and drive aisles for security purposes (we do not record inside individual storage units)
2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and manage your storage unit rental and account;
  • Process payments and send billing statements, invoices, and payment reminders;
  • Communicate with you about your account, including late notices, lien notices, and facility updates;
  • Respond to inquiries and provide customer support;
  • Maintain facility security, including gate access control and video monitoring;
  • Improve and personalize the Website and our services;
  • Send promotional or marketing communications, where permitted (you may opt out at any time — see Section 6);
  • Comply with legal obligations, including Iowa’s Self-Service Storage Facilities Act (Iowa Code Chapter 578A) recordkeeping and notice requirements; and
  • Detect, investigate, and prevent fraud, unauthorized access, or other unlawful activity.
3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who perform functions on our behalf, such as payment processing, website hosting, gate access/security system providers, email/SMS communication platforms, and collections agencies for delinquent accounts;
  • Legal and lien compliance: as required to provide notices, conduct lien sales/auctions, or otherwise comply with Iowa Code Chapter 578A and other applicable law;
  • Law enforcement or government authorities, when required by law, subpoena, court order, or to protect the safety of any person or the facility;
  • Professional advisors, such as attorneys, accountants, or insurers, as needed; and
  • A successor entity, in the event of a merger, acquisition, or sale of some or all of our business assets.
4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Remember your preferences and login information;
  • Understand how visitors use the Website; and
  • Support online reservation and payment functionality.

You can control cookies through your browser settings. Disabling cookies may limit certain Website features, such as saved reservations or online bill pay.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights
  • Marketing communications: You may opt out of promotional emails by using the unsubscribe link in any marketing email or opt out of promotional texts by replying STOP. You will still receive transactional communications related to your account (e.g., billing, lien notices).
  • Access/correction: You may contact us to request access to, or correction of, the personal information we hold about you.
  • Iowa residents: If the Iowa Consumer Data Protection Act (Iowa Code Chapter 715D) applies to our business, eligible Iowa consumers have the right to confirm whether we process their personal data, access that data, request deletion of data they provided to us, and obtain a portable copy of that data, as well as the right to opt out of the sale of personal data or its use for targeted advertising, and the right to appeal a decision on a rights request. To exercise a right under this section, contact us using the information in Section 9. We do not sell personal data or use it for targeted advertising.

We will respond to verified requests within the timeframe required by applicable law.

7. Data Retention

We retain personal information for as long as necessary to manage your account, comply with legal, tax, and lien-law recordkeeping obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.

8. Children’s Privacy

Our Website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it in accordance with applicable law.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights described above, contact us at:

LETTS STORE-IT, LLC  101 W MISSISSIPPI DRIVE, APT 402, MUSCATINE, IA 52761

Phone: (563) 506-2408   Email: jeff@lettsstoreit.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date above indicates when this policy was last revised. Material changes will be posted on this page.